CCC ONE

Replies to This Discussion

Permalink Reply by Barry W. Sharp on May 30, 2010 at 11:48am

I went to the CCC conference last year, where CCC One was introduced. It is a great conceptual idea, the only problem is that most insurer's have their own claims management systems and interaction between this system and theirs at present time is non-existent. However, in the future that may change with collaborations taking place between CCC & Insurer's. Right now I think you should remain with the system you have and conduct your business by reaching out to all of your vendors to improve a smooth transition between your operations and theirs. Treat them as you would any other customer, as that is what they are. I assume you are a Collision repair facility, this system may offer you some needed components, but make sure first that you will be able to interact with the insurer's your customers are coming into your shop with.

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Permalink Reply by Frank Terlep on June 3, 2010 at 3:17pm

Look at more than one system. Also, write down what you are trying to improve on as well as a "wish list' of things you would like a different system to deliver on.

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Permalink Reply by Heather Turner on June 3, 2010 at 3:40pm

NewEra Software provides AutoFocus which is an amazing management system at a fair price. It's compatible with all esstimating systems. Check out www.newerasoftware.com and see what you think. I would be happy to provide you with a free demo!

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Permalink Reply by Jordan Dale on June 22, 2010 at 1:26pm

As an independent contractor, I use quick books. It does everything the high dollar management systems do without the cost that comes with a high dollar or popular system. One thing that it does have the edge over other systems, is that it can be completely setup the way you want or how your business is conducted. It's forecast feature was the selling point for me. Keeps track of invoices day to day, and alerts me when there is potential or room for improvement. It is not compatible with audatex, but it works with everything else. I suggest you look into your business and find out what will fit your needs and see if QB might be the way to go. I know of 2 shops in my market that went from the widely popular systems out there, and they love how much easier and cheaper QB works for them.

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Permalink Reply by Daniel Wenzel on June 29, 2010 at 9:11pm

How do you job cost in Quickbooks? Does is give you realtime tracking on parts, labor, production, sales, gross profit, etc. We use a management system that is integrated with CCC, Audatex and Quickbooks. What functions do you rely on from Quickbooks other than receiving payments, balancing your checkbook, and invoicing? I am very interested in your response. Thank You.

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Permalink Reply by Jordan Dale on June 30, 2010 at 6:44am

I believe QB can track parts and labor. It does track sales and profit in real time. It's forcasting feature is awesome. It only needs the basic information for your business and then you can modify it to work several different was. I really rely on it's forecasting feature to keep track of where I am and where I am going and where I need to be in order to reach my goals. Invoicing and recievables are a breeze.

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Permalink Reply by Heather Turner on July 12, 2010 at 4:44pm

AutoFocus Collsion Management System offered by NewEra Software also integrates with QuickBooks and our experts can help you get set up with all the reports you will need to get started. We are compatiable with all estimating systems and even have interfaces with paint companies. No contacts and everything is installed remotely with little to no down-time. www.newerasoftware.com or find us in Facebook for more information. If you like what you see or have more questions, give me a call.

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Permalink Reply by Tony Passwater on August 10, 2010 at 7:59am

I have been a QB Advisor for many years now .... QB is NOT a management system ... it is an accounting system. It has added features to assist very small businesses with some management features, but it is not a full line management system. I have developed a complete chart of accounts and item listing specifically for collision repair, and have interfaced it with many management systems over the years. However it does not have the functionality that is built into a management system for ordering parts, real time individual part price changes, flagging labor tracking, and most operational processes ... again it is designed as an accounting system, not a management system.

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Permalink Reply by Yuan Cheng on August 16, 2010 at 3:06pm

Tony, I think you've hit it spot on – QuickBooks is a good Accounting program, but it is not a substitute for a management system. For those of you QuickBooks users that are not currently using any management system today, you may want to take a look at Mitchell’s RepairCenter QuickStart Accounting, which can take estimate data and push it into QuickBooks without rekeying it. Many shops find this to be a good way to take a first step toward implementing management system functionality in a low-risk, low-cost manner. You can then add on modules for Parts, Labor, etc. when you are ready to start improving those aspects of your business too.

Sincerely, Yuan
Associate Product Manager, Mitchell International

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Permalink Reply by Christian M. Bogden on July 11, 2010 at 5:26pm

I'm using basic ccc one. So far its nice there are a lot less P.P.I.'s which is great for customer pays. Nothing worse than going back to a customer and telling them it will be more money. I don't use it for a management system fully yet. The instant message to the designers is nice though. Lots of room for inprovment.

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Permalink Reply by John Shoemaker on July 21, 2010 at 3:53pm

Frank Terlep's reply is probably the most straight forward, there are as many opinions as there are management systems. Look at your current management system and see what it is lacking. Look for those pieces in a replacement management system but look at several. I have worked with CCC in the development of CCCOne as well as with DuPont in their ProfitNet system. Each system has peculiarities as does each shop, look at what you want to manage and how you want to manage it and then find the system that meets those expectations. Any management system provider worth their salt will demo their product for you, get references from users and call them. Changing management systems is a big move, make sure you only do it once.

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Permalink Reply by Yuan Cheng on August 16, 2010 at 3:57pm

John makes a great point – each management system has their strengths and weaknesses, just like each shop has their own unique needs. In addition to thinking about what your current solution offers vs. what you want, I also recommend thinking about how your needs may change over time and whether the solution you are evaluating can grow with you (e.g., by offering additional functionality that you don’t need [or want to pay for] right now, but that you might want as your shop expands).

Of course, I hope you will include Mitchell’s RepairCenter solution in your evaluation...

Sincerely, Yuan
Associate Product Manager, Mitchell International

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