I have an insurance company asking me to straighten bent radiators and condensors. I have never been asked to do this before. I am looking for some opinions on this?
Hey Darren... Thanks for posting.
It's an issue that comes up from time to time across the country. A few things that might help you get past this request.
First, you have to sort out is this an insurance company position or an adjuster position? Over the years when this repair request would pop-up around the country it was due to some misunderstood information. For example, a guest speaker at a unit meeting or an off handed comment from a trainer during a class. As corporate trainers we sometimes forget that the young impressionable minds in front of us work in absolutes and no grey. So why there may be unique and rare occasions where repair MIGHT be possible, as an estimating practice for field adjusters.... a bad idea.
Take this as a chance to offer some education and guidance and really grow your relationship with that adjuster/estimator as well as their management. Keep an open mind, not all strange request from adjusters are an attempt to cut cost, pay less or give customers bad repair. Sometimes it's as simple as a little information is a dangerous thing.
For example, I invited a shop in one time to speak to my adjusters. He felt that any frame could be fixed for 4 hours and anything over that was another shop trying to overcharge??? Do you know how many 4 hour frame estimates I got calls on for the next month?
If it all goes south.... as these dialogue sessions can sometimes be, just respectfully request that they warranty the repair apart from your warranty.
Tell them "No."
If they bug you again for an answer tell them to drive their personal vehicle in so that you can bow theirs out and bend it back into shape.