FOR IMMEDIATE RELEASE August 12, 2011
Executive Director Email: email@example.com
CIECA CSI Committee reaches Milestones
Northbrook, IL – Today CIECA announced that the CSI (Customer Satisfaction Index) Committee has reached a major milestone in its Business Plan. A set of standardized questions and standardized answers has been finalized. Work is continuing on the actual message development.
The objective for the development of these standardized CSI questions and answers is to enable CSI survey results to be compared across multiple vendors, and make the industry more efficient.
The questions include general or common CSI questions, as well as CSI questions specific to vehicle repair, glass repair/replacement, and insurance industry segments. These questions were developed from an open survey with 194 responses representing all industry segments and participants.
The industry can immediately begin transitioning to these standard questions and answers. They can be found at www.CIECACSIstandards.info. Download them and implement them today!!!
“We are confident that an improved solution that benefits every industry segment can be attained,” said Fred Iantorno, CIECA Executive Director. “The marketplace seems ready for this committee at this time, and CIECA is proud to provide the platform and direction for this type of progress,” he added.
“The timing for this committee could not be better,” said Michael Lloyd, CIECA Chairman and Assistant Vice President of Claims at California Casualty Management Company. “These efforts will help streamline the CSI process among multiple users and nicely supplements our current efforts with the Business Message Specification (BMS).”
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About CIECA: CIECA (Collision Industry Electronic Commerce Association) develops collision industry Information Technology standards and provides implementation guides for electronic commerce. CIECA is composed of members of the automobile collision repair industry; repairers, insurers, vehicle manufacturers, parts and material suppliers, information and software providers, general service providers and related segments and industries. CIECA's goals are to deliver benefits to all participants through reduced development and support costs, lower cost of implementation, reduced barrier to entry and faster development times. To learn more about CIECA, visit www.cieca.com or call 847-498-6945