They're in the office every day under foot. Two cats and a 5 pound watch dog. Been in a lot of businesses where they have pets that are housed there as pets, not watch animals [different class] and all seem to put customers at ease. Been some studies done that it releives stress from the work place. Great idea as far as I am concerned.
I bring my bichon schitzu most days to work. The customers love her. She stays under my desk....I work in a back office....but she does come out to play....mostly with the employees. She is part of our shop family. She adds warmth to our shop....I think.