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5Blog Posts
OEM and Industry Repair Standards Are Pointless
Posted by Kristen R. Felder on May 14, 2013 at 10:30am
ASI Claims Reaches 1 Million Claim Milestone
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Hope is Not a Strategy
Posted by Kristen R. Felder on May 6, 2013 at 11:00am
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Discussion Forum
Parts return- 1 Reply
Started by Roger DeBarto. Last reply by Denise Bothwell Jan 22, 2011.
Selling Parts to the Collision Repair Shop 1 Reply
Started by Hermann Hartke. Last reply by Bob McCarthy Dec 30, 2010.
New to the industry- 1 Reply
Started by Denise Bothwell. Last reply by Hermann Hartke Aug 18, 2010.
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Parts return-
Shop calls up and asked to return some parts, 45 days after they were delivered, for the past year the shop has purchased less than $1,200. The return is less then $400, but the kicker is we are the only dealer in the area for this particular line, we do carry multiple lines at this dealership, but only use us for this smaller line. How would you handle this??
Thanks
Views: 13
Replies to This Discussion
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Permalink Reply by Denise Bothwell on -
Restocking fee: Add an additional 20-25% restocking fee
Credit: Allow for credit only on returns over 30 days
This is how I would handle it, you never know they could end up being your number one customer, or fall by the wayside.
Good luck
Denise
Auto-partzone.com
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