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OEM and Industry Repair Standards Are Pointless
Posted by Kristen R. Felder on May 14, 2013 at 10:30am
ASI Claims Reaches 1 Million Claim Milestone
Posted by Cheryl Senko on May 11, 2013 at 3:04pm
Hope is Not a Strategy
Posted by Kristen R. Felder on May 6, 2013 at 11:00am
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Auto and Property Damage Appraisers Needed
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Mitchell ABSe in British Columbia
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Ipad, Tablets?? 1 Reply
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Green Garage Challenge
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Dupont's Most Wanted Program 3 Replies
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Bob Collins
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Bob Collins posted a blog post
Recovering Diminished Value Can Help Your Business
Recovering funds through diminished value claims can be an important tool in improving customer satisfaction and a powerful strategy for developing future customers As a collision repair professional, you are no doubt familiar with the concept of diminished value. It is the loss or reduction in an automobile’s market value due to an accident. This loss occurs even when a vehicle has been repaired properly. Market forces at work assign a lesser value to automobiles after they are in an…See More
Bob Collins's blog post was featured
MA shops prohibited from writing estimates
MA shops prohibited fromwriting damage estimates Well, according to Liberty Mutual that is.Not so according to Massachusetts regulations.*In some states, like Massachusetts, state regulations do not permit a shop to estimate the damages to your vehicle.Hard to believe, but read it for yourself here:…See More
Bob Collins posted a blog post
Remanufactured Wheels
Wheels are crucial safety items that often are damaged in collisions. A large industry has emerged that takes many of these damaged wheels and "remanufactures" them for reuse. The use of these "reman" wheels goes against the recommendations of the auto companies, as well as State and Federal regulations concerning the safety of your automobile.During the unregulated remanufacturing process, aluminum is removed from the wheel. Removal of base material, as well as certain other remanufacturing…See More
Bob Collins posted a blog post
WHAT IS DV
What is DV?Diminished Value, DV, diminution of value, loss in resale value, accelerated depreciation….it’s called many things. It is the direct and actual loss or reduction in an automobile’s market value due to its involvement in an accident. This loss can and does occur even when a vehicle has been repaired properly.Look at it this way. You’re looking to sell your vehicle. You have found a buyer who is looking at your vehicle and one other. The other vehicle is the same year, make, and model.…See More
Bob Collins posted a blog post
Why post repair inspections are a good thing
Post Repair InspectionsConsumers have been trained by insurance companies over the years to “get three estimates and we will pay the lowest one.” Unfortunately, these same consumers have applied this method not only to the purchase of insurance, but to the purchase of collision repair. This has forced both insurance companies and collision repair shops to compete on price alone. The tendency to provide the lowest price at the expense of quality and good service has resulted in the general…See More
Bob Collins posted a blog post
Deception in the MA auto insurance industry
Wreck Check of Boston is alerting the public to safety issues involving the use of aftermarket crash parts in the repair of collision damaged vehicles.Recent tests on the quality and safety of aftermarket / generic crash parts support and confirm the conclusion that these parts continue to pose serious safety concerns and risks to the consumers of Massachusetts and across the nation.Wreck Check of Boston is calling on the administration of Governor Deval Patrick, including the Attorney General,…See More
Bob Collins posted a blog post
Fraud in the MA Auto Insurance Industry
Three Massachusetts insurance companies agreed to issue $11.1 million in refunds to settle allegations they overcharged customers for motorcycle insurance over the past eight years.Read the story here:Eight years of overcharging consumers for insurance. You've got to ask yourself how the Division of Insurance allowed…See More
Bob Collins's blog post was featured
Complaint Filed againest the ADALB
Complaint filed against the Massachusetts Auto Damage Appraisers Licensing Board members Yesterday, in what may be the first of its kind, a complaint was filed against the Auto Damage Appraisers Licensing Board (ADALB) The complaint is lengthy, but here are a few key points.The complaint is against ADALB board members Krupa, Coyne and Garcia. The complaint claims these board members:"willfully allow auto damage appraisals to be conducted in violation of the regulations with total disregard to…See More
Bob Collins added a discussion to the group Lean Process
Good law in MA for Lean shops
This may be helpful for insurance companies and shops in MassachusettsManagement Tip for MA shop ownersGoing LEAN?A fundamental concept of Lean production for collision repair is to diagnose ALL the damage BEFORE the insurance appraiser shows up to do his thing. The goal is to eliminate the time consuming and expensive process of supplements the insurer is going to have to complete due to inaccurate damage appraisals.Many shop are under the false assumption that they can not disassemble a…See More
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Recovering Diminished Value Can Help Your Business
Recovering funds through diminished value claims can be an important tool in improving customer satisfaction and a powerful strategy for developing future customers
…
ContinuePosted on March 24, 2011 at 10:13am
Remanufactured Wheels
Wheels are crucial safety items that often are damaged in collisions. A large industry has emerged that takes many of these damaged wheels and "remanufactures" them for reuse. The use of these "reman" wheels goes against the recommendations of the auto companies, as well as State and Federal regulations concerning the safety of your automobile.
During the unregulated remanufacturing process, aluminum is removed from the wheel. Removal of base material, as well as certain other…
ContinuePosted on March 5, 2010 at 1:31pm — 4 Comments
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Sounds like you have some grit.
Keep up the great work exposing the many issues collision shops have to deal with on a daily basis.
I have a customer here who just happens to be my lead tech an its his car.
For example the insurer told him there were no used parts,the same day I called 3 suppliers how all verified the parts in stock.
If you have any input on this give me a shout @ 508-285-2900 or e-mail @ midwaycc@aol.com
Thanks Rick
I gave him your card. I have not done the repair yet.
Hope all is well I hope he calls you.
Rick