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Dwight Seaman and Bob Collins are now friends Jun 21, 2011

Recovering Diminished Value Can Help Your Business

Recovering funds through diminished value claims can be an important tool in improving customer satisfaction and a powerful strategy for developing future customers As a collision repair professional, you are no doubt familiar with the concept of diminished value. It is the loss or reduction in an automobile’s market value due to an accident. This loss occurs even when a vehicle has been repaired properly. Market forces at work assign a lesser value to automobiles after they are in an…See More

Blog post by Bob Collins Mar 24, 2011

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Bob Collins and Automotive Service Association are now friends Nov 5, 2010

MA shops prohibited from writing estimates

MA shops prohibited fromwriting damage estimates Well, according to Liberty Mutual that is.Not so according to Massachusetts regulations.*In some states, like Massachusetts, state regulations do not permit a shop to estimate the damages to your vehicle.Hard to believe, but read it for yourself here:…See More

A blog post by Bob Collins was featured Oct 28, 2010

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Bob Collins and michael bowman are now friends Oct 4, 2010

Remanufactured Wheels

Wheels are crucial safety items that often are damaged in collisions. A large industry has emerged that takes many of these damaged wheels and "remanufactures" them for reuse. The use of these "reman" wheels goes against the recommendations of the auto companies, as well as State and Federal regulations concerning the safety of your automobile.During the unregulated remanufacturing process, aluminum is removed from the wheel. Removal of base material, as well as certain other remanufacturing…See More

Blog post by Bob Collins Mar 5, 2010

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Photos posted by Bob Collins Feb 16, 2010

WHAT IS DV

What is DV?Diminished Value, DV, diminution of value, loss in resale value, accelerated depreciation….it’s called many things. It is the direct and actual loss or reduction in an automobile’s market value due to its involvement in an accident. This loss can and does occur even when a vehicle has been repaired properly.Look at it this way. You’re looking to sell your vehicle. You have found a buyer who is looking at your vehicle and one other. The other vehicle is the same year, make, and model.…See More

Blog post by Bob Collins Feb 9, 2010

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Bob Collins and Les Blizzard are now friends Feb 7, 2010

Why post repair inspections are a good thing

Post Repair InspectionsConsumers have been trained by insurance companies over the years to “get three estimates and we will pay the lowest one.” Unfortunately, these same consumers have applied this method not only to the purchase of insurance, but to the purchase of collision repair. This has forced both insurance companies and collision repair shops to compete on price alone. The tendency to provide the lowest price at the expense of quality and good service has resulted in the general…See More

Blog post by Bob Collins Feb 5, 2010

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Deception in the MA auto insurance industry

Wreck Check of Boston is alerting the public to safety issues involving the use of aftermarket crash parts in the repair of collision damaged vehicles.Recent tests on the quality and safety of aftermarket / generic crash parts support and confirm the conclusion that these parts continue to pose serious safety concerns and risks to the consumers of Massachusetts and across the nation.Wreck Check of Boston is calling on the administration of Governor Deval Patrick, including the Attorney General,…See More

Blog post by Bob Collins Feb 1, 2010

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Fraud in the MA Auto Insurance Industry

Three Massachusetts insurance companies agreed to issue $11.1 million in refunds to settle allegations they overcharged customers for motorcycle insurance over the past eight years.Read the story here:Eight years of overcharging consumers for insurance. You've got to ask yourself how the Division of Insurance allowed…See More

Blog post by Bob Collins Jan 29, 2010

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Complaint Filed againest the ADALB

Complaint filed against the Massachusetts Auto Damage Appraisers Licensing Board members Yesterday, in what may be the first of its kind, a complaint was filed against the Auto Damage Appraisers Licensing Board (ADALB) The complaint is lengthy, but here are a few key points.The complaint is against ADALB board members Krupa, Coyne and Garcia. The complaint claims these board members:"willfully allow auto damage appraisals to be conducted in violation of the regulations with total disregard to…See More

A blog post by Bob Collins was featured Jan 14, 2010

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Good law in MA for Lean shops

This may be helpful for insurance companies and shops in MassachusettsManagement Tip for MA shop ownersGoing LEAN?A fundamental concept of Lean production for collision repair is to diagnose ALL the damage BEFORE the insurance appraiser shows up to do his thing. The goal is to eliminate the time consuming and expensive process of supplements the insurer is going to have to complete due to inaccurate damage appraisals.Many shop are under the false assumption that they can not disassemble a…See More

Bob Collins added a discussion to the group Lean Process Jan 14, 2010

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Bob Collins joined Collision Hub Admin's group Jan 10, 2010

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Hello

Hello all. I just found this site sittin here on a a cold winter day.I know a few of you here, but for those that dont know me, Ive been doing PRI and DV assessments for 10 years.I always looking to share ideas for success in this unique field.What does everyone have planned for 2010?See More

Bob Collins added a discussion to the group PRI Jan 9, 2010

4 Comments

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Industry Segment: Consultant

Current Employer or School: Wreck Check of Boston, LLC

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Bob Collins's Blog

Recovering Diminished Value Can Help Your Business

Recovering funds through diminished value claims can be an important tool in improving customer satisfaction and a powerful strategy for developing future customers

…

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Posted on March 24, 2011 at 10:13am

MA shops prohibited from writing estimates

MA shops prohibited from…

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Posted on October 27, 2010 at 1:00pm

Remanufactured Wheels

During the unregulated remanufacturing process, aluminum is removed from the wheel. Removal of base material, as well as certain other…

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Posted on March 5, 2010 at 1:31pm — 4 Comments

WHAT IS DV

What is DV?…

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Posted on February 9, 2010 at 8:58am

Comment Wall (7 comments)

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At 6:53am on February 8, 2010, joseph kinch said…: Bob,
Sounds like you have some grit.
Keep up the great work exposing the many issues collision shops have to deal with on a daily basis.

At 8:17am on February 5, 2010, Donna Roberts said…: Hey Bob,I have to pick your brain,what do you know about the CMR reg.that states anything about the insurer proving that the vehicle they have written is a total loss. We are strating to see a rash of totals from insurers who have the least amount of experience in writing cars.
I have a customer here who just happens to be my lead tech an its his car.
For example the insurer told him there were no used parts,the same day I called 3 suppliers how all verified the parts in stock.
If you have any input on this give me a shout @ 508-285-2900 or e-mail @ midwaycc@aol.com
Thanks Rick

At 3:54pm on February 3, 2010, Donna Roberts said…: Whats up neighbor?? Hey one of my cust is discussed with his isurer, and the other insurer involved in his claim,now thats a shock!!!
I gave him your card. I have not done the repair yet.
Hope all is well I hope he calls you.
Rick

At 8:02am on February 1, 2010, SEAN PARSONS said…: How's everthing .Good i hope talk soon

At 6:41pm on January 31, 2010, Chuck Sulkala said…: Thanks Bob, it is a real win-win-win for everyone involved even with people who might not speak at other times. I appreciate your comment, this is our second year of doing it at the shop, and with Carl this year, I expect a couple more next year