Is the vehicle owner entitled to be compensated for all needed repairs/procedures needed to properly repair his vehicle even though he may be cashing out?

Every week brings something else to the fore front. I've had calls from different areas of the country from shops citing incidents where the adjuster wants to see or get a copy of other companies estimates to prove what that company is payinng the shop.



Now I can understand an adjuster wanting to know if he is paying what is fair but again it falls into the question also of "A repairer doesn't have to charge everyone the same...this is what I am charging you." Also if his rates are… Continue

Is Feather, Prime and Block a needed procedure or is it just pie in the sky? We all know the body technician has to block to see if his work is good so why do we need more? Is the repair industry just being greedy? Can’t you paint over 150-180 sanding marks?



Ok, I hear the cash registers ringing at the hardware store from the sale of rope. I just wanted to see if everyone was listening.



My question really is: If the repair technician stops at 150-180, which seems to be an… Continue

Should You Be Interested in Standards for the Collision Industry?



Well here I go taking a stick to the hornet’s nest as we country folk say on the hot topic of industry standards.



Some questions have been raised to date about the makeup of a group that is attempting to write these standards. First let’s agree that any time you get a group together to do something that affects the whole industry, there is never going to be complete consensus about who should do what. With… Continue