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McKay Allen
  • Male
  • Saint George, UT
  • United States
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Customer Service Stories

Thought it might be helpful if we shared customer service stories...both good and bad. When have you gone above and beyond to help the customer, when have you fallen short?

Started Aug 3, 2011

Sell With Power

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McKay Allen's Page

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McKay Allen posted blog posts
Tuesday
McKay Allen's blog post was featured

11 Incredible Mobile Marketing Statistics

Mobile marketing is changing the way marketers and automotive businesses think about marketing. Smart phones have changed the dynamic forever.No matter whether marketers care about social media, local marketing, email marketing, phone calls or web traffic—mobile marketing is changing them all.If you don’t believe that mobile is changing marketing forever…you’re wrong.Hopefully a few of these stats will open your eyes.There are 7 billion people on Earth. 5.1 billion own a cell phone. 4.2 billion…See More
Tuesday
0 Comments
McKay Allen's blog post was featured

LOGMYCALLS, CALL TRACKING AND SCORING PLATFORM, EMERGES FROM BETA

ST. GEORGE, Utah – May 2, 2012 –LogMyCalls, the smarter call tracking, recording and customer intelligence solution from ContactPoint, emerges from Beta today.LogMyCalls beta period began in January. During Beta,…See More
May 2
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McKay Allen posted a blog post

ContactPoint's LogMyCalls and AskPatty.com Partner

LogMyCalls, the market leading call tracking and monitoring software solution, and AskPatty.com, the world’s leading provider of automotive advice and information for women, are partnering to provide marketing tracking and call recording to AskPatty.com’s certified female…See More
Mar 22
0 Comments
McKay Allen's blog post was featured

Will Gas Hit $5 a Gallon?

According to avariety of analysts, yes, it will.In 2008, the year that average gasoline prices hit records above $4 during the summer, the U.S. average didn't climb above $3.50 until April 21. It is only…See More
Feb 24
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McKay Allen posted a blog post

Will Gas Hit $5 a Gallon?

According to avariety of analysts, yes, it will.In 2008, the year that average gasoline prices hit records above $4 during the summer, the U.S. average didn't climb above $3.50 until April 21. It is only…See More
Feb 24
0 Comments
McKay Allen's blog post was featured

Motor Age Interview - ContactPoint CEO, Jason Wells

Motor Age: What are one or two key areas that owners should focus on first when marketing their shop?First, shops actually need to market. Many don’t. They rely on word-of-mouth and a yellow pages listing. That worked in the past; it won’t in the future.Second, shops can’t afford to spend advertising money and just assume it’s working. They have to know.Motor Age: How can owners make sure they’re getting the most bang for their buck with their plans?In tight economic times, you have to track…See More
Feb 7
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McKay Allen posted a blog post

Motor Age Interview - ContactPoint CEO, Jason Wells

Motor Age: What are one or two key areas that owners should focus on first when marketing their shop?First, shops actually need to market. Many don’t. They rely on word-of-mouth and a yellow pages listing. That worked in the past; it won’t in the future.Second, shops can’t afford to spend advertising money and just assume it’s working. They have to know.Motor Age: How can owners make sure they’re getting the most bang for their buck with their plans?In tight economic times, you have to track…See More
Feb 7
0 Comments
McKay Allen posted a blog post

No One Knows Your Phone Number

Let’s play a game.Try to think of any phone number from any business in your area.Ready…go.Think. Think of all the radio jingles you’ve ever heard, the TV commercials, the clever phrases or rhymes with phone numbers in them.Okay stop.How many did you think of?One? Maybe two? Zero?The first time I played this game I thought of one phone number off the top of my head.  One.I also played this game with people in our office and almost no one could think of more than one phone number either. This is…See More
Feb 1
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McKay Allen's blog post was featured

The Demise of Tim Tebow

If you're not a sports fan you've probably heard of Tim Tebow, but don't know much about him. We wrote an article about him and why he's such a big deal.Click…See More
Jan 16
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McKay Allen posted a blog post

The Demise of Tim Tebow

If you're not a sports fan you've probably heard of Tim Tebow, but don't know much about him. We wrote an article about him and why he's such a big deal.Click…See More
Jan 16
0 Comments
McKay Allen's blog post was featured

Making More Money in 2012

If you want to make more money in 2012 you need a strategy that will get you there. This strategy starts with setting goals for improvement.We've written extensively about goal-setting here.But what about specifics, how can your business increase revenue by 20%, for example? Well, that's not easy,…See More
Jan 9
0 Comments
McKay Allen posted a blog post

Making More Money in 2012

If you want to make more money in 2012 you need a strategy that will get you there. This strategy starts with setting goals for improvement.We've written extensively about goal-setting here.But what about specifics, how can your business increase revenue by 20%, for example? Well, that's not easy,…See More
Jan 9
0 Comments
McKay Allen's blog post was featured

Booking More Appointments on the Phone

Most supervisors, managers and reps understand the importance of selling effectively on the phone. But like everyone else, without constant effort and vigilance, they fall into poor and uneffective habits: talking too much, ignoring the customer, not listening, being unprepared, or discussing their products and services as if they were commodities –…See More
Dec 28, 2011
0 Comments
McKay Allen's blog post was featured

The Customer Service Gap

Your customers have choices. They have a lot of choices. If they have abad experience with your business they will go somewhere else.Let that sink in.They. Will. Leave.According to Harris Interactive, 86% of people say they've stopped doing business with a company because of just one bad customer service experience (up from 69% in…See More
Dec 21, 2011
0 Comments
McKay Allen posted a blog post

The Customer Service Gap

Your customers have choices. They have a lot of choices. If they have abad experience with your business they will go somewhere else.Let that sink in.They. Will. Leave.According to Harris Interactive, 86% of people say they've stopped doing business with a company because of just one bad customer service experience (up from 69% in…See More
Dec 21, 2011
0 Comments

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ContactPoint

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McKay Allen's Blog

11 Incredible Mobile Marketing Statistics

Mobile marketing is changing the way marketers and automotive businesses think about marketing. Smart phones have changed the dynamic forever.

No matter whether marketers care about social media, local marketing, email marketing, phone calls or web traffic—mobile marketing is changing them all.

If you don’t believe that mobile is changing marketing forever…you’re wrong.

Hopefully a few of these stats will open your eyes.

  • There are 7 billion people on Earth.…
Continue

Posted on May 29, 2012 at 3:30pm

LOGMYCALLS, CALL TRACKING AND SCORING PLATFORM, EMERGES FROM BETA

ST. GEORGE, Utah – May 2, 2012 –LogMyCalls, the smarter call tracking, recording and customer intelligence solution from ContactPoint, emerges from Beta today.



LogMyCalls beta period began in January. During Beta,…

Continue

Posted on May 2, 2012 at 1:18pm

ContactPoint's LogMyCalls and AskPatty.com Partner

LogMyCalls, the market leading call tracking and monitoring software solution, and AskPatty.com, the world’s leading provider of automotive advice and information for women, are partnering to provide marketing tracking and call recording to AskPatty.com’s certified female…

Continue

Posted on March 22, 2012 at 5:25pm

Will Gas Hit $5 a Gallon?

According to avariety of analysts, yes, it will.

In 2008, the year that average gasoline prices hit records above $4 during the summer, the U.S. average didn't climb above $3.50 until April…

Continue

Posted on February 24, 2012 at 9:56am

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At 4:44pm on July 22, 2011, Kristen R. Felder said…
Welcome to Collision Hub!
 
 
 

 

Blog Posts

Why did CIECA develop the BMS?

Posted by Fred Iantorno on May 30, 2012 at 8:05am

11 Incredible Mobile Marketing Statistics

Posted by McKay Allen on May 29, 2012 at 3:30pm

Is your Google adwords Pay-Per-Click working properly for your shop?

Posted by Thomas Zoebelein on May 25, 2012 at 3:01pm

Controlling Severity

Posted by John Shoemaker on May 25, 2012 at 6:53am

What's In A Name?

Posted by Christopher Sheehy on May 21, 2012 at 7:00am — 5 Comments

Forum

Is Google's Semantic search going to kill your shops's Search Engine rankings?

Started by Thomas Zoebelein in General on Friday.

Is your estimate enough marketing to close the sale?

Started by Thomas Zoebelein in General May 25.

Are you wasting good money on Pay-Per-Click by not doing it right?

Started by Thomas Zoebelein in General May 25.

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