I would like to open up a discussion about what I view as a business critical measurement. I will put some thoughts forward and welcome other’s comments. There are different schools of thought about how to calculate it. Insurance Companies prefer “Life Cycle” where they measure from FNL (first notification of loss) right up to payment of invoice. I have worked with some insurance companies who through repairer self-authorisation and electronic payments can get this parameter down to less than…See More

In our lives, most of us know exactly what we are accountable for. That is, those things that we have agreed to dominion over and to manage for certain results. But how many of us know exactly what we are responsible for? In our jobs, our relationships, even our countries, many of us have become masters of accountability, yet weaklings in responsibility. This article is meant to remedy that imbalance, and to highlight the remarkable empowerment that comes from living a 100% responsible…See More

In our lives, most of us know exactly what we are accountable for. That is, those things that we have agreed to dominion over and to manage for certain results. But how many of us know exactly what we are responsible for? In our jobs, our relationships, even our countries, many of us have become masters of accountability, yet weaklings in responsibility. This article is meant to remedy that imbalance, and to highlight the remarkable empowerment that comes from living a 100% responsible…See More

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