Every once in a while I get a rather firm push-back from a client about making a specific change, or in implementing a specific process for their business. Being respectful of their decisions but being one to always want to know “why” I ask the perilous questions that must be asked and in response often hear… Continue
The I-CAR Education Foundation, a 501(C3) not-for-profit automotive organization, would like to thank the inter-industry in providing $1.7 million in support to collision schools, instructors, and students in 2009. Through monetary and in-kind product donations, the 2009 I-CAR Education Foundation donors helped to meet and exceeded expectations of the newly focused organization by providing student scholarships, instructor grants, tool/equipment grants, and other forms of assistance. When many… Continue
Now that CIC has decided to split from NACE this year and stay with SEMA, tell us what you think. Did you attend either, both, neither? For those of you the split affects, do you think it was a good or bad move?
Hopefully by now, you have watched the web streaming video of the NABC meeting, the WIN interview or Verifacts interview (homepage upper left hand corner). Would web streaming of a couple of CIC reports from each meeting interest you?
BEDFORD, TEXAS, Jan. 14, 2010 –The Automotive Service Association (ASA) will again host a Capitol Hill Fly-In for ASA members to meet with policymakers to discuss industry issues. The event will take place May 11-12, 2010, in Washington, D.C., and will address the key issues facing both collision- and mechanical-repair professionals. The 2010 event will be paired with an Automotive Management Institute (AMI)… Continue
The CIC Committee for Trade Practices presented a panel discussion regarding DRP practices and contracts. Discussions included should each insurance company publish the DRP contracts and the creation of a system that allows shops to lodge complaints, ask questions on company stand vs. appraiser position.
The insurers and shops on the panel all agreed that there needs to be a way for the average repairer to safely report issues or misunderstandings directly from the field. Most… Continue
For the first time in our industry an association truly opened their board meeting to the world.
Collision Hub was honored to be selected as the broadcaster of the National Auto Body Council’s meeting in Palm Springs Wednesday.
I have always been a long time admirer of the NABC and the works they do. This year during NACE I had the opportunity to attend the Recycled Rides ceremony which changed the lives of six very deserving families. To see the… Continue
A few days ago, some very important guests spent the day at our shop. They were on an all day visit and we were happy to host them. As we had a busy day planned, they asked that we have lunch at a place where they could eat quickly. We have a local restaurant here famed for its great selections of grilled items, salads and pasta. The food is great, but the service has gotten spotty. Carry out orders are filled wrong, everyone is in too much of a hurry, and sometimes there is too much salt on… Continue
I’m writing the start of this blog in the parking lot of our closed family collision repair business. While it’s been over 10 years since the sell of the property, I still find myself here from time to time to gather my thoughts. At the time of the closure I was unsure of the reasons for our “loss”, and too young to take over. As all children do, I idolize my parents for the business they created and the principles on which they ran that business daily. A few years, later we would learn that… Continue
10. Discover your brand. My what? Yes, your brand. Be certain you are consistent with your brand – whether it is management of content, colors, or culture – be sure there is continuity across all channels.
9. Don’t Be A Bad Date. Social networking is centered around a couple of things. And guess what? It’s not all about YOU. It’s about listening. It’s about interaction. It’s about feedback. It’s about insight. It’s about your clients. Most importantly, like any other part of your… Continue
Added by Sara Paxton on January 9, 2010 at 6:33pm —
Attorney General Martha Coakley has harsh words for the Division of Insurance and MA auto insurers.
One has to ask how can the Attorney General, as the top law enforcement office in Massachusetts write a 58 page document on such a troubled industry and not mention a single word about "conditions on the ground" that affect consumers everyday after buying auto insurance. The fraud and corruption is not limited to the purchase of insurance. It continues through the entire claim process… Continue
Today has seen the widest downfall of snow in the UK for 29 years. Our garden has received about 8 inches today, so made it difficult to get out - but I still managed to post up some video to the site here.
Reports are that repairers are very busy.
For those that have seen the www.repairertv.com video postings, please take a couple of minutes to check out our site. We have tried to take a view that many repair professionals will be… Continue
Added by Jon Parker on January 6, 2010 at 12:24pm —
The old saying, “There is no such thing as a free lunch”, supports the concept that you cannot get “something for nothing.” Many online businesses advertise “free freight” so consumers will believe they are getting a great deal. Merchants are actually just hiding shipping and freight charges by marking up the price of the product. Shipping and freight providers expect to be paid for their services which include palletizing, packing, loading, transporting, documentation, insurance, and unloading… Continue
Over the years Anders & Associates has done network designs and installations for shops all over the Midwest. Surprisingly, one of the toughest parts of the job has been to have the owners consider the physical security of their computers. Physical security is one of the most basic parts of the design but getting it accomplished is often a tough part of the job.
I invite you to come to the Computers in Collision discussion group for the rest of the article and to add your thought… Continue
Added by Robert Anders on January 1, 2010 at 3:53pm —