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OEM and Industry Repair Standards Are Pointless

Posted by Kristen R. Felder on May 14, 2013 at 10:30am

ASI Claims Reaches 1 Million Claim Milestone

Posted by Cheryl Senko on May 11, 2013 at 3:04pm

Hope is Not a Strategy

Posted by Kristen R. Felder on May 6, 2013 at 11:00am

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May 2011 Blog Posts (25)

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Body Shop Business Conference 2011 a Success!!!

The Body Shop Business Conference 2011, held at the Pheasant Run Inn of Saint Charles, was an ideal Venue and a complete success. We want to extend our gratitude to everyone that could make it out. It was a unique opportunity for vendors to present their products and shops to acquire useful training. The BSB Conference allowed us to meet thank existing customers and establish new customer relations.



We would like to extend a very special thank you to the staff of the Pheasant… Continue

Added by Aeromotive on May 23, 2011 at 5:02pm — No Comments

DESIGN THINKING CREATES MARKET DRIVEN SUCCESS



Design thinking takes into account all aspects of your business as it is today, tomorrow and 20 years down the road. Design thinking incorporates people’s current needs, as well as their unmet needs, in order to create a sustainable growth strategy for your business.  The company that incorporates a design thinking mentality has to consider far more things than just how to be… Continue

Added by Bill Park on May 23, 2011 at 2:07pm — No Comments

Work Mix and How You Control It

Work mix can mean two different things.  The first is the quantity of work you take from one source and the second is the type of work you bring in to your shop. 



The first one is controlled by marketing.  Working arrangements with insurance companies has weakened our industry because some have forgotten how to market and have let insurance companies control their shops.  When the flow of work from that insurance company slows down the shop dies.  I always recommend holding work flow… Continue

Added by John Shoemaker on May 22, 2011 at 3:32pm — No Comments

AkzoNobel to sell company-owned distributors to LKQ

AkzoNobel will sell all of its company-owned paint distribution locations in the United States to LKQ Corp. After the deal is effective May 27, LKQ will carry the Sikkens, Lesonal and U-Tech brands. http://bit.ly/mtUZQD

Added by Bruce Adams on May 19, 2011 at 3:27pm — No Comments

What is your '30 minutes or less, or it's free' USP?

Even back in 1960 when Domino's Pizza was founded in Ann Arbor, Michigan, I'm sure that the town wasn't jumping up and down for another pizzarea. The brilliance of Tom Monagham was his ability to simplify why buying a pizza from him would be the best option.

We all know the USP ( unique selling proposition): 30 minutes or less, or it's free.How could you go wrong?

I…

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Added by Bill Park on May 18, 2011 at 11:40pm — 3 Comments

ASA installs new board of directors

Ron Nagy of Nagy’s Collision Centers in Orville, Ohio, was named chairman of ASA’s board of directors for 2011-2012. Additional board members include Darrell Amberson of Lehman’s Garage in Bloomington, Minn.; and Diane Rodenhouse of Rodenhouse Body Shop in Grand Rapids, Mich. http://bit.ly/k5YKnW

Added by Bruce Adams on May 18, 2011 at 4:37pm — No Comments

Air conditioning servicing best practices webcast

This free webcast, which will be held May 26, will include news on the new global replacement for R134a, HFO-1234yf. It also will share tips on avoiding the more common servicing mistakes, with a focus on proper recovery/recharging and system oil charges. http://bit.ly/lNiECS

Added by Bruce Adams on May 17, 2011 at 4:26pm — No Comments

Caught with hand in the cookie jar

It’s not often that an insurance company gets caught red handed, with indisputable proof, of breaking the rules of fair engagement. http://bit.ly/kdmuci

Added by Bruce Adams on May 16, 2011 at 3:52pm — No Comments

Summit Wins Collision Industry "Game Changer" Innovation Award

Three 'Game-Changers' Win CollisionWeek Innovation Awards© CollisionWeek. All rights reserved. 2010undefined No part of this publication may be reproduced or transmitted by any means without permission in writing from the publisher.…
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Added by Frank Terlep on May 14, 2011 at 9:39pm — 1 Comment

SCRS expands Repairer Driven Education at SEMA

The 2011 RDE program has expanded into all four days of the SEMA Show, and will feature time slots in the afternoons, complimented by I-CAR educational offerings in the morning. http://bit.ly/kOeeMT 

Added by Bruce Adams on May 13, 2011 at 3:02pm — 1 Comment

Avoid damaging tools from frictional heat

At some point everyone has burned a drill bit out on some type of metal. We get carless or lazy, and just keep on drilling instead of letting the drill bit cool down because we are in a rush. http://bit.ly/imhHjJ

Added by Bruce Adams on May 12, 2011 at 2:06pm — No Comments

Mitchell report examines auto insurance claim metrics

The article "Are You Measuring Your Auto

Insurance Claims Metrics Properly?" examines how the industry can best

execute repairable estimates by drilling deeply into performance data to obtain

an achievable performance improvement goal. … Continue

Added by Bruce Adams on May 11, 2011 at 2:43pm — No Comments

New Video Interviews

I have uploaded some recent interviews I did and thought you might get some value out of them...

http://www.youtube.com/mpoweruco

 

Make it a great day!

Added by Bill Park on May 11, 2011 at 8:41am — No Comments

In the Plex: A thought from the book.

I just finished listening to the audio book "In The Plex:" by Steven Levy, and it really drove home how important data is. To Google, data is everything. They have managed to change the world in many ways through the use of data. They use data to filter and test their ideas, they use data to determine what they are going to do tomorrow, and data trumps all else… Continue

Added by Bill Park on May 11, 2011 at 12:20am — No Comments

Auto Body In Redlands CA.

Redlands Ford Colilsion Center in Redlands CA. We service all makes and models of cars. Come in for a free estimate and recieve $100 of any collision repair over $500. All insurance claims are welcome, we are here for all of your repair needs. Call us today to schedule an appoitment at (909)793-3211. Conveniently located right off the 10 fwy and Tennesse Avenue in Redlands.… Continue

Added by Kristi Croy on May 10, 2011 at 1:33pm — No Comments

Infinity Insurance apologizes for comments made about Gunder's

Infinity Insurance apologized to Gunder’s Auto Center for disparaging remarks made by an Infinity employee to a Gunder's customer about the Lakeland, Fla.-based repairer. http://bit.ly/ipIOO8

Added by Bruce Adams on May 10, 2011 at 11:59am — No Comments

Pan American Collision to host extrication training

Pan American Collision Center in San Jose, Calif., will be awarded shop of the year by Farmers Insurance May 13 and as part of the celebration, the shop has collaborated with Farmers to host advanced vehicle extrication training for local area fire departments. http://bit.ly/j2iLfm

Added by Bruce Adams on May 9, 2011 at 2:41pm — No Comments

Effective Marketing for Profit

Marketing and public relations are vital parts of a successful collision center. Proper application and monitoring the return on investment increases their value and makes them profitable ventures. To ensure the success of these programs they must be monitored and return on investment calculated. When your customers come to your collision center help them complete a quick questionnaire that includes how they heard about you. You can track this in…

Continue

Added by John Shoemaker on May 9, 2011 at 1:34pm — No Comments

Maintaining and applying metal finishing skills

Metal finishing – the art of restoring damaged metal to its pre-accident condition with little or no filler – has become a less-practiced art because the thinner, stronger metals used today don't finish as easily as the older, softer and thicker metals. http://bit.ly/m1AJo0

Added by Bruce Adams on May 6, 2011 at 2:09pm — No Comments

Compressed air webcast is online

The ABRN webcast, “Compressed Air Systems for Collision Repair Shops” is archived online and available for viewing free of charge. http://bit.ly/muXFP6

Added by Bruce Adams on May 5, 2011 at 12:25pm — No Comments

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