Does Your Damage Analysis Measure Up?
New Frame Rail Engineering Can Mask Damage
By: Shawn Collins
In recent years the car manufacturers have dramatically changed both the materials and methods they use build cars. Although drastic, unless you actually cut the car apart or attempt to straighten structural parts, these changes are not obvious. Unfortunately, many estimators are not up to speed on these changes and are missing significant damage during initial inspection. The… Continue
Added by Shawn Collins on June 30, 2009 at 9:30pm —
Let face it, buying new computers during this recession may not the best way to spend your company’s money. Yet, the need for more robust computing is still a requirement. For example, Mitchell’s current Ultramate upgrade to version 7 requires a minimum of 1 gigabyte of RAM. (RAM is your computer’s memory not hard drive space). If you have an older computer, it may not meet this requirement. During the good times, that older machine most likely would simply be replaced. Now that times are… Continue
Added by Robert Anders on June 23, 2009 at 11:46pm —
This is being reprinted with permission from Gary Wano.
Consider this; there is not a repairer within  any CIC committee that does not understand the benefit of increased 'cycle time". Better throughput means more repairs, more repairs means more revenues, more revenues means better opportunity for better bottom line. It seems really strange to me that the insurer would be the driving force behind repairing a car more efficiently, they are stake holders, but the real benefit is… Continue
Added by Body Shop Diary on June 23, 2009 at 5:09pm —
We just completed our first Soaps It Up car wash with the Lake County Indian Princesses and it was a blast. We washed over 40 cars and had a cook out for the volunteers. There was lots of splashing and giggling and we could not have had a more beautiful day. Proceeds will be split between the Make a Wish Foundation and the YMCA youth exploration group (Princesses).… Continue
Added by Jeanne Silver on June 20, 2009 at 5:04pm —
Our Comprehensive Environmental Platform
Having been in business for more than half a century, we know that leadership is not a short-term proposition. For us, environmental stewardship is a long-term approach to addressing those parts of the world that we touch with our business, and involving ourselves with those issues over which we have some influence. It's an approach built upon a commitment to ensure the sustainability of our business, as well as the sustainability of the world… Continue
Added by T. Schaumburg on June 19, 2009 at 8:42pm —
Collision Hub Member Chris Andreoli of Progressive addresses the Forum regarding the implementaion of improvements at Progressive. Specifics discussed: New Process for more specialized associates meeting with repair facilities was implemented Feb. of this year Continue
Improving the communication between shops and representatives, by holding more face to face feedback sessions
Increased focus on training
Increasing the companies participation…
Added by Collision Hub Admin on June 17, 2009 at 3:00pm —
David McCreight of Collision Resources, gives presentation on Lean to group. An interactive discussion of Heijunka.
Be sure and check out the book The Toyota Way inside the Collision Hub Bookstore.
Added by Collision Hub Admin on June 17, 2009 at 1:30pm —
Over a nice lunch of pasta and salad (yum)
Members of the MO House and Senate address the crowd regarding potential legislation persented to organize the collision repair facilities in… Continue
Added by Collision Hub Admin on June 17, 2009 at 12:52pm —
Toby Chess- Begins presentation on Increasing Your Gross Profit.
Karen Fierst with TABPA gives presentation on the importance of part competition in the… Continue
Added by Collision Hub Admin on June 17, 2009 at 11:10am —
Meeting is off and running.
First Speaker is Craig Brace of Pure Marketing.
Main focus of speech is to help shops learn how to harness the power of new media: Facebook, Twitter, You Tube, text messaging and I Phone apps to connect with customers.
Interesting concept of Guerilla Marketing.
Place a badly wrecked car somewhere central to the town or in a mail parking lot. Have an employee with the vehicle handing out cards or coupons for repair. Place sign on… Continue
Added by Collision Hub Admin on June 17, 2009 at 9:36am —
So it was a pretty good day today. Cars to the door, repairs scheduled and a decent deposit at the bank. Why isn't every day like that? I've finallly figured it out, I'm here to repair cars not write estimates. If you are "just shopping" I am not writing an estimate. If you are making an appointment for repair or leaving your car, then you will find out what it costs once we have a complete repair plan. I've started to measure everything I do in terms of time costing $$$. My time is valuable… Continue
Added by Body Shop Diary on June 11, 2009 at 2:48pm —
All in all it was a really good day.
This is the time of year when claims slow just a bit. Which is good since from now till end of August will be 1-2 short due to summer vacations. But just like all of our employees are off so is everyone else. Less traffic on the roads means less accidents.
As a company we could use a break on the severity. Our avg. paid claim has gotten high and looks like rate increases are just around the corner. A competitor in the market received… Continue
Added by Adjuster Blog on June 10, 2009 at 9:58pm —
Wireless has made networking much more available. Going where wires feared to go, wireless brings the internet and the computer network to places they never went before. However, a whole host of security issues goes with the use of wireless technology.
In the collision shop, the typical wireless applications are hot spots for customers, frame and alignment rack software updates, printers, and notebook computers used around the shop to update estimating and management… Continue
Added by Robert Anders on June 9, 2009 at 8:53pm —
I was late to the "office", that hunk of Detroit's finest that is parked in my Driveway. I didn't start my day till 7:30 am.
I hear shops all the time tell me the "extra" work they do that they are not paid for. I have this large useless "mobile office" that sets in the driveway. It takes up space and drives my neighbors crazy. Then as part of a "restructure", I get the benefit of working from home. Who's benefit is it? One room in my house now has the computer, printer, fax machine,… Continue
Added by Adjuster Blog on June 9, 2009 at 7:04pm —
6 am and I'm up at the computer. I know what came in on Friday that has to be seen today, but as the call centers are 24 hours, new claims arrive over the weekend.
As expected a few "hot potatoes" were added to my list and I need to already re-shuffle my day to assure they are seen, "ASAP'. Of course what the dispatch does not seem to understand is everyone request "ASAP" on their inspection. Sometimes you feel like King Saul splitting the baby and trying to prioritize customers. The… Continue
Added by Adjuster Blog on June 8, 2009 at 9:34pm —
After 25 years of trying to help shops improve their businesses I am still amazed at the number of shops that operate their businesses like it was still the 1980’s or 1990’s……..
There are thousands of shops in North America that are still trying to figure out job costing and basic parts management when they should be focusing on communications, throughput, and the elimination of processes and tasks they are not getting paid for.
While I agree that knowing your costs of… Continue
Added by Frank Terlep on June 8, 2009 at 7:55pm —
It is easy to say backup your data but what does that mean and how do I do this?
Well, that answer is not that cut and dried but here is a start.
If your business is huge your system should be on a constant backup system with remote storage and a team of people seeing to it that it is done right. If you have a single computer only for browsing the internet your backup needs are probably small to nonexistent. But, if run your business on a computer, as most shop do, you had… Continue
Added by Robert Anders on June 6, 2009 at 11:58am —
Dear fellow hardworking body shop owners,
I just received another AT&T instant message call from a 1-800 number. This happened last week as well. There was a 3rd party talking to me on behalf of another person who cannot talk or hear. Both incidents claimed that they wanted to have new model cars towed from out of state, this time Florida, to us. During the first call last week, they said that they are going to wire the money to me to pay the tow guy when the car arrives. I asked… Continue
Added by Jun Yang on June 3, 2009 at 10:30am —
The T.A.R.A. association is having it's fall meeting in Grand Rapids MI. this coming October and welcomes all interested parties. These meetings are very informational and great networking opportunities for anyone interested in the Frame Repair and Suspension of Medium, Heavy and Vocational vehicles. More information can be found at the TARA website
Added by Bill Hinchcliffe on June 1, 2009 at 10:05am —