Your goal is to get less business, right? To tick-off your potential customers so thoroughly that they never want to do business with you. Ever. You want to make them feel dumb when they call you. Make them feel like they are wasting your time. You want your potential clients to hang up the phone and say ‘Man, I will…

Continue

  I thought of an idea that I think could uplift our entire industry, save insurance companies money and greatly benefit the consumer. My idea would have those participating in any DRP program agree to random post repair inspections, not by the insurance company, but by each other. The program would work like this:

  Subsequent to repair, vehicles would be randomly selected to be re-inspected by another network shop. The customer's name and the name of the repairing shop would be…

Continue

Well-designed reports contain large amounts of useful information in a time series, making them a valuable data repository. More importantly, if the report covers the right questions, the process of gathering the information can generate valuable insights for your team to act upon.



That information also allows stakeholders to extract trends and status, and if you deliver them in person or… Continue

A study that found elevated levels of heavy metals in tested laundered shop towels was published by Gradient, an environmental and risk science consulting firm.http://bit.ly/pPpw3e

Ray Gunder, owner of Gunder’s Auto Center in Lakeland, Fla., will appeal to the U.S. Supreme Court a lower court’s decision that … Continue

Here is an interesting tid-bit about twitter...

Over the past several months I have been working hard on finishing up my website, www.mpoweru.co, which by the way will launch in the next few weeks. During the development and content creation I would have random thoughts and ideas that turned into my blog posts. Ironically enough, know that we are on downside…

Continue