Added by Kristen R. Felder on September 30, 2011 at 5:10pm — No Comments
Read his post HERE.
Added by Bill Park on September 30, 2011 at 8:40am — No Comments
Added by Bruce Adams on September 29, 2011 at 3:11pm — No Comments
Each year ContactPoint trains hundreds of companies to improve and optimize their on-the-phone sales and customer service performance. And each time we do it, we have to…Continue
Added by McKay Allen on September 29, 2011 at 10:14am — No Comments
Come join Ben Garland and I on October 4th at 10:00 am pst, we are hosting a live webinar on how to leverage safety to put money in your pocket and increase employee moral to boot..
click HERE to learn more and register
Added by Bill Park on September 28, 2011 at 9:34pm — No Comments
Added by Bruce Adams on September 27, 2011 at 9:24am — No Comments
Last month I sent out an email blast asking for people to complete a three question survey for the purposes of priming an mpoweru round table meeting. I appreciate those who took the time to complete the survey, it was very insightful, and It helped focus our meeting. Thank you!
I have posted some of the results below. (unedited)......
Added by Bill Park on September 26, 2011 at 8:51pm — No Comments
Collision repairers take a lot of financial risks in operating their business. Tomorrow’s free ABRN webcast, "Loss Prevention: Protecting Your Shop," will cover what shops need to have in their loss prevention plans to make sure all of their assets are covered, as well as how they can get employees on board to protect their shop. The webcast is at noon EST Sept. 27. http://bit.ly/obOWwU
Added by Bruce Adams on September 26, 2011 at 3:33pm — No Comments
Some people think estimating and closing sales is the same thing. In reality there is quite a difference. The industry average for moving an estimate to a sale is between 60 percent and 70 percent, so about 30 percent of estimates are not being sold. I have talked to estimators after they have written estimates and asked them if they asked for the sale. Some reply, "I showed them the estimate." Others give me the deer…
Added by John Shoemaker on September 26, 2011 at 12:55pm — No Comments
I was at a small shop the other day and I was asked that question. I asked him if he wanted the short answer or the long one? He said he wanted the truth. I would suggest that the most truthful answer would be no. With excess shop capacity, driving habit changes, higher total loss average, MSO's and the everchanging DRP environment the collision industry has gone through several transitions in the last several years. Then he asked me what he should do, he has invested in a lot of…Continue
It's that time of the year. We are going into the 4th quarter and we need to be thinking about 2012 and how we can better our game. All things matter these days, be assured that there are resources out there that can help.
Ben Garland, the President of mpoweru Insurance & Financial Services, is hosting a free webinar in a few weeks that may help. Listen to his short video…Continue
Added by Bill Park on September 22, 2011 at 8:11am — No Comments
- 68% of consumers say they will pay more for a product/service if they feel like they are getting a better customer service experience. - Harris Interactive, Consumer Experience Impact Report, 2011
The marketing landscape of our industry is changing rapidly. Five years ago companies reported that 90 percent of their marketing budget was in advertising and retail promotion. The goal was to drive the customer to a purchase decision. We based these marketing decisions on the classic “Funnel Model” of consumer purchase behavior, where you start with many brands and methodically narrow the selection until the final purchase is executed. However, in 2009 a new model was introduced after…Continue
Global Finishing Solutions LLC, (GFS), is pleased to announce a $10 million dollar investment in its facilities at the Osseo, Wisconsin Corporate offices.
Added by Global Finishing Solutions on September 16, 2011 at 9:31am — No Comments
When we train we preach and teach, rant and rave, discuss and demonstrate the following: customer service is king!
And yet many times companies don't take the gravity of customer service seriously.
Here is a list of extremely pertinent…Continue
Added by McKay Allen on September 13, 2011 at 3:39pm — No Comments
Click HERE for the link.
scroll to the bottom of the page and you will see the link in the 'Webinar' heading.
Added by Bill Park on September 13, 2011 at 7:57am — No Comments
You are really not very good at selling things. The only people who buy from you are people who feel pity on you or people who would have bought from a computerized phone system. You just aren’t very good at sales.
Before you start feeling bad about yourself, you should know; you are good at other things.…
Added by McKay Allen on September 6, 2011 at 6:35pm — No Comments