It's become a monthly ritual at my office. The phone rings and the caller introduces themselves and ask for consulting help with Sales and Marketing. I then follow it with; "Which One?", this confuses them for a short time then the response is always, "Well Both".



Here is where I launch into my speech about how an 8 Track will not fit into a DVD player! I've tried and tried, but I can't make it work! I've got some really great Carpenters albums I need to hear!  By now they think I'm… Continue

Vacancies are a pretty common theme in today's economy, and John Shoemaker puts it into perspective for us...

Read his post HERE.

 

www.mpoweru.co



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Nick Orso's Body Shop in Syracuse, N.Y., has completed one of the largest installations of solar power electric producing panels in the central New York area. http://bit.ly/r4VaBb

Each year ContactPoint trains hundreds of companies to improve and optimize their on-the-phone sales and customer service performance. And each time we do it, we have to…

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Come join Ben Garland and I on October 4th at 10:00 am pst, we are hosting a live webinar on how to leverage safety to put money in your pocket and increase employee moral to boot..

 

click HERE to learn more and register

Bill Park

www.mpoweru.co



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This is the final call to sign up for the free ABRN webcast "Loss Prevention: Protecting Your Shop," which will cover what shops need to have in their loss prevention plans. The webcast is at noon EST today. http://bit.ly/obOWwU

Last month I sent out an email blast asking for people to complete a three question survey for the purposes of priming an mpoweru round table meeting.  I appreciate those who took the time to complete the survey, it was very insightful, and It helped focus our meeting. Thank you!



I have posted some of the results below. (unedited)......

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Collision repairers take a lot of financial risks in operating their business. Tomorrow’s free ABRN webcast, "Loss Prevention: Protecting Your Shop," will cover what shops need to have in their loss prevention plans to make sure all of their assets are covered, as well as how they can get employees on board to protect their shop. The webcast is at noon EST Sept. 27. http://bit.ly/obOWwU

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I was at a small shop the other day and I was asked that question.  I asked him if he wanted the short answer or the long one? He said he wanted the truth.  I would suggest that the most truthful answer would be no.  With excess shop capacity, driving habit changes, higher total loss average,  MSO's and the everchanging DRP environment the collision industry has gone through several transitions in the last several years.  Then he asked me what he should do, he has invested in a lot of…

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It's that time of the year. We are going into the 4th quarter and we need to be thinking about 2012 and how we can better our game. All things matter these days, be assured that there are resources out there that can help.

Ben Garland, the President of mpoweru Insurance & Financial Services, is hosting a free webinar in a few weeks that may help. Listen to his short video…

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I saw this statistic the other day and found it very interesting

 - 68% of consumers say they will pay more for a product/service if they feel like they are getting a better customer service experience. - Harris Interactive, Consumer Experience Impact Report, 2011

This is…

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The marketing landscape of our industry is changing rapidly. Five years ago companies reported that 90 percent of their marketing budget was in advertising and retail promotion. The goal was to drive the customer to a purchase decision.  We based these marketing decisions on the classic “Funnel Model” of consumer purchase behavior, where you start with many brands and methodically narrow the selection until the final purchase is executed. However, in 2009 a new model was introduced after…

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Should an Insurance Company be required to disclose to a consumer that the collision repair companies that are enrolled on their direct repair program are required to discount their work in order to participate in their program. In other words, discounted price is the primary component in even being CONSIDERED to be a part of their program. Safety and the quality of the repairs are secondary in consideration. Where is the consumer protection in this?

Global Finishing Solutions LLC, (GFS), is pleased to announce a $10 million dollar investment in its facilities at the Osseo, Wisconsin Corporate offices.

This expansion is based upon supporting the company's on-going growth and increasing demand… Continue

When we train we preach and teach, rant and rave, discuss and demonstrate the following: customer service is king!  

And yet many times companies don't take the gravity of customer service seriously.

 

Here is a list of extremely pertinent…

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We recently did a webinar on variable pay plans for technicians. The recorded version is now available to view on the website.

Click HERE for the link.

scroll to the bottom of the page and you will see the link in the 'Webinar' heading.

 …

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You are really not very good at selling things. The only people who buy from you are people who feel pity on you or people who would have bought from a computerized phone system. You just aren’t very good at sales.

Before you start feeling bad about yourself, you should know; you are good at other things.…

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