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If you think that your performance is going to give you an edge, you might want to rethink that. You have to perform, it's not an option. If you analyze your performance agianst your competition you will find a very narrow margin between you and them. The top 10% in a given market are only slightly better performers, so why not try to compete on something different? Just know…

First-Ever 3M U.S. Service Center Debuting in Two Locations in Late 2010 and Early 2011:

West Washington Boulevard in Los Angeles and Second Location in Southern California

ST. PAUL, Minn., – 3M, a century long leader in the automotive industry, is showing its passion for the automotive consumer with the launch of its…

We're planning a day of Collision training and need to know what classes you would like the best.

Help me by picking your top three from the list below.. THANKS!

Grow or Glow:

It seems the theme of 2011 is Get big or Go Home, but do you need to expand to get big? We’ll talk about how to analyze your business and determine if you need to open an additional location, expand your existing or just renovate what you have to service more customers in…

I went to Sears today to drop a vacuum off for repair and pick one up from repair. Yep, the vacuum gods have not been good to me:) I walked in and saw the "service stat" on the wall. It said, customers served within 5 minutes "97.6%." Hmm, I thought to myself. I walked over the kiosk and entered my name and the type of service I was seeking and there was one person in front of me and…