As we move forward in the New Year I hope all reflect on 2011, bring the good forward, leave the mistakes behind and have a very prosperous 2012. I believe things are progressing well for our industry and see many good things coming. NACE and SEMA were both very good shows this year and I only see things getting better for those two venues. …Continue
Added by John Shoemaker on December 30, 2011 at 8:30am — No Comments
Looking for independent repair facilities and MSO's interested in organizing and revamping their facility for maximum profit and production efficiency. Implementation specialist and expertise includes 5S makeovers, waste elimination,team repair building, efficiency processing, 100%disassembly/reassembly blue printing teams, apprentice/entry level tech development, production management enhancement, technical repair assistance and much more. Can contract services or join your team depending…Continue
Added by Jeffrey Koykar on December 29, 2011 at 11:05am — No Comments
Most supervisors, managers and reps understand the importance of selling effectively on the phone. But like everyone else, without constant effort and vigilance, they fall into poor and uneffective habits: talking too much, ignoring the customer, not listening, being unprepared, or discussing their products and services as if they were commodities –…Continue
Added by McKay Allen on December 28, 2011 at 5:57pm — No Comments
Did you notice how companies changed their marketing for the holidays? Black Friday - Cyber Monday – Super Saturday, they even had a couple of jingles for the procrastinators = me! They continually modified their targets to meet a different group of people to create a steady stream of buyers. Just like the companies working to get their fair share of customers during the holiday season you need to alter your marketing efforts to keep your shop full. Marketing is…Continue
Added by John Shoemaker on December 28, 2011 at 8:35am — No Comments
The next episode of Collision Hub’s LIVE educational video series, Repair University, will feature Liz Blackman Collision Hub’s resident Social Media Expert. Liz will sit down for a conversation with Kristen Felder about the status of social media leveraging in the Collision Repair Industry and what to expect in the coming year. The episode will air on Thursday December 29, 2011 at 1:00 PM Central Standard Time on CollisionHub.com.
Liz will also be announcing the…Continue
Added by Liz Blackman on December 27, 2011 at 10:38am — No Comments
It's the day after Christmas and house after house has stacks of cardboard boxes out by the curb. Collision Repairers are typically the best stewards of the enviroment in their communities and a great example is our cardboard recycling.
Take a moment to encourage your fans and community members to recycle their cardboard by bringing it to your shop. It's a chance for them to visit your location and remind them of your service to the…
Added by Kristen R. Felder on December 26, 2011 at 2:04pm — No Comments
The Christmas season has rolled around quickly again this year, I hope all are a little more prepared than I. This is one of my favorite times of year and look forward to the celebrations, my wish to you is that you are able to celebrate this holiday in the method, fashion and style you are accustomed. It brings great joy to see the number of military members being returned home, and think about the…Continue
Added by John Shoemaker on December 22, 2011 at 6:37am — No Comments
Your customers have choices. They have a lot of choices. If they have abad experience with your business they will go somewhere else.
Let that sink in.
They. Will. Leave.
According to Harris Interactive, 86% of people say they've stopped doing business with a company because of just one bad customer service…Continue
Added by McKay Allen on December 21, 2011 at 1:30pm — No Comments
Added by Barry Reddick on December 21, 2011 at 12:31pm — No Comments
A lengthy fraud case filed by Progressive Insurance against a New York repair shop has finally come to an end. Attorneys for Progressive in September notified the court and counsel for …Continue
Added by Bruce Adams on December 20, 2011 at 2:20pm — No Comments
Here's the scoop on O'Rielly Collision Center, named ABRN's Top Shop in 2011. You can scroll through 49 shop photos at the end of the article: http://bit.ly/uRy4CQ
Added by Bruce Adams on December 16, 2011 at 3:48pm — No Comments
If you want to know more about this contact Ben Garland: Ben@mpoweru.co
Collaboration is the new currency!
Added by Bill Park on December 15, 2011 at 10:24pm — No Comments
Those are great question! And we're going to answer them, but first, Let's first discuss what call tracking is.…Continue
Added by McKay Allen on December 15, 2011 at 4:19pm — No Comments
O'Rielly Collision Center in Tucson, Ariz., was named ABRN's 2011 Top Shop for its success in implementing its continuous improvement process based on "Doing the Basics Brilliantly." This is the third time in three years that O'Rielly Collision was selected by ABRN as a Top 10 shop, but the first time it was named top shop. Click here for all 10 Top…Continue
Added by Bruce Adams on December 15, 2011 at 11:30am — No Comments
Come join us at 10:00 am mst. TODAY! We're hosting a free webinar in how to do the unexpected for your customers with a simple easy to follow formula. It's all about the simple things in life that we yearn for.
Click the link here to join: http://bit.ly/uyqqWT
Collaboration is the new…Continue
Added by Bill Park on December 15, 2011 at 7:48am — No Comments
Added by honda cars on December 14, 2011 at 10:10pm — No Comments
Here is the link to the webinar December 15 @ 10:00 am mst: http://bit.ly/uyqqWT
Look forward to seeing you there!
Added by Bill Park on December 13, 2011 at 7:08am — No Comments
It only takes one successful tip to save money, but here are 20: http://bit.ly/tPJKi0
Added by Bruce Adams on December 7, 2011 at 3:03pm — No Comments
Your business is wasting a ton of money right now.
Tons of it.
Money is flying out the window and being flushed down the toilet. You might as well burn it.
Everyday you waste more and more of it.
How is your business wasting money?
Your business is wasting money on your marketing. Most small and medium-sized businesses simply don't know which forms of marketing are effective and which are not. They have no…Continue
Added by McKay Allen on December 2, 2011 at 11:30am — No Comments