Mike Anderson says, "Too often during the process of getting to understand a business I find that the shop owner is using less than 20 percent of the tools and information that the shop's management system can provide to help improve the business." http://bit.ly/Hx4AKF

Experts from I-CAR will explain how to properly perform spot welding techniques that simulate what is done at the factory. During the free April 26 webcast participants will learn how spot welding, in conjunction with adhesives (weld bonding), can help protect against corrosion. http://abrn.com/SpotWelding

If customers aren't made to feel welcome, they won't want to trust your company with their vehicle. http://bit.ly/H8Z95x

Don't sell your collision repair business short by not selling enough. http://bit.ly/GUnrlV

Mike Anderson says repairers need insurance companies help to stop rekeying estimates into their management systems. http://bit.ly/GMva5Z

There are a host of compliance issues that collision shops need to be concerned about. Hazardous waste disposition, human resources and employee related issues, EPA and state environmental and air quality issues, OSHA and workplace safety compliance issues, and HIPAA and privacy laws are some key ones. http://bit.ly/zVTNED

The new issue of ABRN How2 is available and it offers an instructional video on block sanding, a video on NABC's Recycled Rides donation in Palm Springs, Calif., additional industry videos, blogs, Top Shop profile articles and more. http://bit.ly/x4Klio

Diamond Standard Brand Parts LLC announced a program of extending product liability protection to approved collision centers free of charge to address the major issues they face and to enhance their ability to make decisions on parts. http://bit.ly/Akhcfv

Here's the scoop on O'Rielly Collision Center, named ABRN's Top Shop in 2011. You can scroll through 49 shop photos at the end of the article: http://bit.ly/uRy4CQ

O'Rielly Collision Center in Tucson, Ariz., was named ABRN's 2011 Top Shop for its success in implementing its continuous improvement process based on "Doing the Basics Brilliantly." This is the third time in three years that O'Rielly Collision was selected by ABRN as a Top 10 shop, but the first time it was named top shop. Click here for all 10 Top…

It only takes one successful tip to save money, but here are 20: http://bit.ly/tPJKi0

With Right to Repair legislation in Massachusetts heading out of the legislature and onto a statewide ballot initiative, two major automotive manufacturer trade associations have issued what they describe as a "comprehensive resource guide" showing where independent repairers can access factory tools and service information. http://bit.ly/tm6fEj

The November ABRN How2 publication features videos covering proper deck lid and hood removal and reinstallation, a discussion with I-CAR about high-strength steel, a discussion on the changing climate of insurer agreements; a blog on repair planning and blueprinting; articles on weld bonding and improving spray techniques; and much more. http://bit.ly/vpNa0L

The August issue of ABRN How2, an electronic publication featuring how-to videos, blogs, magazine articles and other helpful information, is available online. http://bit.ly/oTGQ74

Time is running out to register for the free ABRN webcast, "The Lean Shop and Continuous Improvement," which will be held at noon eastern time Thursday, July 28. It is designed to introduce collision repairers to lean concepts and give them some takeaway ideas for their shop. http://www.abrn.com/leanprocesses