Picture this: By luck or chance you run into someone who you think could be a prospect or future customer for your business – do you have a rehearsed and perfected 30-45 second reply to the question: 

"so – what do you do?”

Your answer to this chance-encounter could either unremarkably answer the…

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Do you make a clean first impression?

By: Chris Sheehy – Autobody Consulting Group

ABRN top-20 & top favorite weblog post



Have you heard of the expression “you only have one time to make a good first impression”?



It is true – at least for me – that first impressions burn an indelible image or emotion of how we feel about someone, someplace, or something.



Which brings me to the point of… Continue

Engineering Change



By: Chris Sheehy - Autobody Consulting Group

Published: Damage Report, ABRN "Top Favorite" blog post, Auto Body Association of CT Newsletter





Today’s vehicles are being engineered to avoid accidents. “Crash avoidance technology,” is not tomorrow’s technology, it’s here today, and it is changing everything we know about running a successful collision repair business. Consumer publications… Continue

KPI: Cycle Time



By: Chris Sheehy - Auto Body Consulting Group

Published: Damage Report magazine & ABRN “Top Favorite” weblog



Cycle Time, the golden-standard by which collision repairers are measured from both the customers as well as insurer’s point of view. Currently the standard CT is 10-days; in other words, it takes ten-days from keys-in-hand to seeing tail-lamps to repair a vehicle (bumper scraps to… Continue