PPG to acquire AkzoNobel North American architectural coatings business
PITTSBURGH, Dec. 14, 2012 - PPG Industries (NYSE: PPG) today announced that it has reached a definitive agreement to acquire the North American architectural coatings business of AkzoNobel, N.V., Amsterdam, in a deal valued at $1.05…Continue
Added by Kristen R. Felder on December 14, 2012 at 8:30am — No Comments
Review of a seminar designed for collision repairers who interact with insurers on a regular basis: http://bit.ly/Te0uQ1
Added by Bruce Adams on November 20, 2012 at 10:11am — No Comments
What Causes Orange Peel?
Hopefully you’ve already watched the video above. If not, I’ll try my best to quote it below…
There are 3 main reasons or a combination of…Continue
Added by Tony on November 1, 2012 at 11:17am — No Comments
How To Repair Plastic Bumpers From Home.
Let’s quickly talk about plastic bumper repair. In the video above we show you the basics of how to properly heat up and push out a large dent that was caused by backing into a fire hydrant. Their are 4…Continue
Added by Tony on November 1, 2012 at 11:13am — No Comments
How To Mix Automotive Paint in simple detail…
When a lot of newbie enthusiasts get into automotive painting there is something that usually confuses them.
Automotive paint mixing ratios.…
Added by Tony on November 1, 2012 at 11:07am — No Comments
What Size Air Compressor To Paint a Car?
We got a new question from a loyal subscriber of learnautobdyandpaint.com
Added by Tony on October 31, 2012 at 10:58pm — No Comments
Your auto body shop receives a glowing review from one of your adoring customers, so good in fact that as you sit…Continue
Added by Christopher Sheehy on October 11, 2012 at 7:05am — No Comments
Last week we spoke about getting a PPC ad campaign launched for your marketing efforts. A very important aspect to that is bidding on good keywords. Selecting the right keywords is essential if you wish to see any return on your investment. So many people waste thousands on PPC (Pay Per Click) marketing because they misunderstand the concept. The aim of PPC marketing is to drive as much TARGETED traffic to your landing page as possible. The keywords you pick should be based on deep…Continue
Added by Web-Est, LLC on September 4, 2012 at 2:25pm — No Comments
We at Web-Est are always trying to help auto body shops learn more about marketing on the Internet. The Internet is such an important part of the way we do business, both in how we look for purchases, but also in terms of our operations. Its one of the reasons we decided to put our auto estimating program on the Internet. We're beginning to see auto body shops move in that direction. The Internet is also a powerful place to market an auto repair shop. There are a number of…Continue
Added by Web-Est, LLC on August 28, 2012 at 11:03am — No Comments
Added by Christopher Sheehy on July 9, 2012 at 9:30am — No Comments
Buddha without a soul
Mr. Oba, a lifelong Toyota Sensei and student of Mr. Ohno was quoted as saying – Lean is like Buddha missing a soul (paraphrasing). At first blush, this probably doesn't mean much to most. But after deeper inspection one would realize what he was referring to, was and is the core problem of “lean” as it has become widely referred to today. This is especially true for us in the collision repair industry. Let me…Continue
Added by John Sweigart on February 15, 2012 at 9:40am — No Comments
But the bigger questions: What do your employees do with these calls? How often do these ‘price shoppers’ buy from you?
After recording and scoring thousands of customer phone calls at shops all over North America, ContactPoint…Continue
Added by McKay Allen on October 18, 2011 at 11:07am — No Comments
- 68% of consumers say they will pay more for a product/service if they feel like they are getting a better customer service experience. - Harris Interactive, Consumer Experience Impact Report, 2011
When we train we preach and teach, rant and rave, discuss and demonstrate the following: customer service is king!
And yet many times companies don't take the gravity of customer service seriously.
Here is a list of extremely pertinent…Continue
Added by McKay Allen on September 13, 2011 at 3:39pm — No Comments
The August issue of ABRN How2, an electronic publication featuring how-to videos, blogs, magazine articles and other helpful information, is available online. http://bit.ly/oTGQ74
Added by Bruce Adams on August 31, 2011 at 1:42pm — No Comments
Added by Total Chaos3 on August 13, 2011 at 4:51pm — No Comments
It's super-important that ContactPoint's clients in the industry understand that customer service is paramount. So, to illustrate that, there are two famous customer service legends about Zappos.com, the largest online shoe store in the world, that I want to share.
1. Several years ago the CEO of Zappos, Tony Hsieh, was…Continue
Added by McKay Allen on August 3, 2011 at 1:07pm — No Comments
What comes to mind when someone talks about budgeting? Corporate mumbo-jumbo, complicated, unnecessary, and I'm sure there are plenty of other colorful adverbs to add to the list. I'm also pretty sure that when most people think of budgeting, they view it in terms of managing expenses. I like to view budgeting from a revenue and profit perspective, with the purpose…Continue
Added by Bill Park on August 1, 2011 at 12:49am — No Comments
Nearly every business has dealt with customers that are upset. You may have heard something like, “You said my car would be ready 2 hours ago! Now you’re telling me you don’t have it done!” Or the concern could be a billing issue; or an incorrect price quote. Whatever the problem; front-line employees are confronted with situations like these every week, maybe even every day.
When you are in front of an angry customer it is supremely important to focus on your goal: to provide…
Added by McKay Allen on July 29, 2011 at 6:35pm — No Comments
Added by Bill Park on July 28, 2011 at 4:50pm — No Comments