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OEM and Industry Repair Standards Are Pointless
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McKay Allen's Blog Posts Tagged 'business' (3)
Grow Your Business Slowly
Each year ContactPoint trains hundreds of companies to improve and optimize their on-the-phone sales and customer service performance. And each time we do it, we have to…
Added by McKay Allen on September 29, 2011 at 10:14am — No Comments
Customers Will Pay More (If You're Nice to Them)
I saw this statistic the other day and found it very interesting
- 68% of consumers say they will pay more for a product/service if they feel like they are getting a better customer service experience. - Harris Interactive, Consumer Experience Impact Report, 2011
This is…
ContinueAdded by McKay Allen on September 21, 2011 at 5:43pm — 5 Comments
Customer Service Statistics
When we train we preach and teach, rant and rave, discuss and demonstrate the following: customer service is king!
And yet many times companies don't take the gravity of customer service seriously.
Here is a list of extremely pertinent…
ContinueAdded by McKay Allen on September 13, 2011 at 3:39pm — No Comments
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