Each year ContactPoint trains hundreds of companies to improve and optimize their on-the-phone sales and customer service performance. And each time we do it, we have to…Continue
Added by McKay Allen on September 29, 2011 at 10:14am — No Comments
- 68% of consumers say they will pay more for a product/service if they feel like they are getting a better customer service experience. - Harris Interactive, Consumer Experience Impact Report, 2011
When we train we preach and teach, rant and rave, discuss and demonstrate the following: customer service is king!
And yet many times companies don't take the gravity of customer service seriously.
Here is a list of extremely pertinent…Continue
Added by McKay Allen on September 13, 2011 at 3:39pm — No Comments