Added by Bill Park on March 30, 2011 at 8:27am — No Comments
This is my last post in my series on creating a winning collision repair shop, and by no means did I cover the depth and detail really needed to accomplish the task. My intention was to get the creative juices flowing and to make you understand that it takes a committed focus in a few key areas. I think most people get bogged down in the…Continue
Added by Bill Park on March 27, 2011 at 10:28pm — No Comments
In my last blog post of my series of creating a winning collision repair shop, I touched on the need for leadership, but in a different way. I think most people think of leaders as ‘those’ people with titles, well, the truth is, that those with titles rarely lead. To further this point, I have asked Dr. Byron Bissell to walk us through the various stages…Continue
Added by Bill Park on March 24, 2011 at 2:08pm — No Comments
Added by Bill Park on March 22, 2011 at 11:30pm — No Comments
Added by Bill Park on March 22, 2011 at 1:16am — No Comments
I just uploaded a video on the fundamentals of a balance sheet in the collision repair industry. Come check it out...
I'm looking for feedback: good, bad, or indifferent is all good!
Have a fun…Continue
Added by Bill Park on March 17, 2011 at 10:00am — No Comments
I just put together a short tutorial on the fundamentals for leveraging your P&L statement, come check it out. Let me know what you think and please provide some feedback. I would like to do more of this stuff, just let me know what you would like to see.
Added by Bill Park on March 16, 2011 at 9:00am — No Comments
I decided to do a video blog on this topic, come check it out at the mpoweru youtube channel.
Have a fun day!
Added by Bill Park on March 13, 2011 at 11:43pm — No Comments
I have spent a fair amount of time considering the entire customer engagement platform as it relates to both the vehicle owner and their respective insurer. The current typical process seems to capture the necessities, however, I see a few gaps that perhaps can be fulfilled to better serve both parties as mentioned above. I viewed this from the lens of the vehicle owner as they progress through a…Continue
Added by Bill Park on March 13, 2011 at 2:41pm — No Comments
During my daily blog reading I came across a great post by Seth Godin: Cascade of Broken Promises, and it outlines a recent customer…Continue
Added by Bill Park on March 8, 2011 at 11:08pm — No Comments
Come check out some cool conversations at my tumblr blog, http://mpoweru.tumblr.com/, and see what other outside our industry are saying.
I blog in both tumblr and CH, it is nice to take a look at outside perspectives once in a while.
Have a fun…Continue
Added by Bill Park on March 8, 2011 at 1:00pm — No Comments
I am in the middle of writing the 4th post on "creating a winning collision repair shop," and it stimulated me to do a quick post on metrics that surround customers.
During the recent economic down-turn, business has had to focus on why they got into business in the first place, and for most, it was to create a better experience, product or combination of both.…Continue
Added by Bill Park on March 6, 2011 at 11:57am — No Comments
I am reading the new book "Poke The Box" by Seth Godin, and in the book he recalls Tom Peters and his plight to share his vision "In Search of Excellence." Tom spent 20 years spreading the value of this endeavor, and while millions of people have embraced the spirit of his words, there are millions more that are still waiting to be told exactly what to…Continue
Added by Bill Park on March 2, 2011 at 7:44am — No Comments