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McKay Allen's Blog – September 2011 Archive (4)

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Grow Your Business Slowly

Each year ContactPoint trains hundreds of companies to improve and optimize their on-the-phone sales and customer service performance. And each time we do it, we have to…

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Added by McKay Allen on September 29, 2011 at 10:14am — No Comments

Customers Will Pay More (If You're Nice to Them)

I saw this statistic the other day and found it very interesting

 - 68% of consumers say they will pay more for a product/service if they feel like they are getting a better customer service experience. - Harris Interactive, Consumer Experience Impact Report, 2011

This is…

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Added by McKay Allen on September 21, 2011 at 5:43pm — 5 Comments

Customer Service Statistics

When we train we preach and teach, rant and rave, discuss and demonstrate the following: customer service is king!  

And yet many times companies don't take the gravity of customer service seriously.

 

Here is a list of extremely pertinent…

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Added by McKay Allen on September 13, 2011 at 3:39pm — No Comments

5 People Who Can't Sell Anything. EVER.

You are really not very good at selling things. The only people who buy from you are people who feel pity on you or people who would have bought from a computerized phone system. You just aren’t very good at sales.



Before you start feeling bad about yourself, you should know; you are good at other things.…

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Added by McKay Allen on September 6, 2011 at 6:35pm — No Comments

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