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Social Media is sweeping the world with its slick interface, smart-phone apps,and with the promises of instant connectivity to people. In the context of business; that means connecting you with your customers and prospects.


But is social media really all it’s hyped up to be. Well – Yes, and No.


Marketing is all about planning and execution; and social media marketing (SMM) is just one part of a through marketing plan. Twitter nor FaceBook are the end-all of social media marketing, and they shouldn’t be the only methods you use.


In the online world, website presence is still king, but the way we use our websites have changed. Being listed #1 on Google is no longer the quest; it’s OK to just be listed on the first search-results page now. Why? Because social media has changed the online game – it’s not evolutionary, SMM is revolutionary; and it’s changing the way we conduct business, connect with customers and market for new ones!


From a marketing perspective, add to your website and social media channels (Twitter & FaceBook are channels) a strong community presence, paper media (fliers and handouts), listings on the right online directories, and you’ll be on the start of having a solid marketing campaign.


I imagine that you have heard that search engines now index social media sites, but what does this mean for you? Well, it means your Google business listing just got company. Activity on certain social media channels (ACG uses about eleven of them for our clients) could – if formatted correctly – show up on that Google search-results page in addition to your regular business website listing (you have a website right?). Your online search presence has just been multiplied!

Social Media Marketing is revolutionary; and it’s changing the way we conduct business, connect with customers and market for new ones

Think of the impact that could have on your prospects and customers. All the good things you’re doing in your community and in business would be there for them to see – without making a single click on your website link – it’s right in front of them. Consider it the online version of word-of-mouth advertising.


If you’re not connecting with your customers and prospects – your competition eventually will.

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Tags: acg, facebook, marketing, media, sheehy, smm, social, twitter

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Comment by Christopher Sheehy on August 17, 2010 at 6:51am
Thank you for taking the time to add your thoughts Frank - and good luck with your new tool.
Comment by Frank Terlep on August 16, 2010 at 10:56pm
Chris is PARTIALLY right..... While social media marketing (SMM) is important, shops need to take a holistic view of their digital marketing strategies and tactics to make sure they do everything necessary to acquire, service and retain additional customers, revenues and profits............deliver a UNIQUE service that differentiates them from the competition.....and generates revenues and profits from previous customers, their family and friends......

If your shop participates in the same eleven "channels" as your competition how unique are you?

When considering a complete digital marketing strategy you need to consider Email and Text based marketing (more than 400,000,000 email account and 300,000,000 million mobile phone users) email and text based customer retention activities, mobile and location based advertising and marketing, personalized phone apps, PLUS social media marketing AND your website.

I look forward to questions and comments...
Comment by Christopher Sheehy on July 26, 2010 at 8:07pm
You bet Elizabeth!

Thanks for adding your thoughts - I really appreciate it.
Comment by Elizabeth Poppen on July 26, 2010 at 7:59pm
Dealers and Shops alike will have to realize how important this is. Social Media, that is.

 

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