I thought of an idea that I think could uplift our entire industry, save insurance companies money and greatly benefit the consumer. My idea would have those participating in any DRP program agree to random post repair inspections, not by the insurance company, but by each other. The program would work like this:
Subsequent to repair, vehicles would be randomly selected to be re-inspected by another network shop. The customer's name and the name of the repairing shop would be removed from any documentation so that the re-inspecting shop does not know who they are re-inspecting. Conversely, the repairing shop will never know who re-inspected their work, only the administrating insurance company would have all the details.
Any substandard repair or work billed for but not performed would be identified and the violating shop would be required to either correct the violations, pay another shop to correct the violations, or be removed from the program entirely. Since the repairing shop would never know which repair would be subject to re-inspection, insurance companies would save a substantial amount of money because the frequency of billing for parts not actually replaced or work billed for but not performed would plummet. It is common knowledge that the average DRP repair costs more than the average field written repair because DRP shops have figured out what they can and cannot get away with. The consumer would benefit because substandard or unsafe repairs would be immediately identified. Shops would benefit because "industry standards" would be raised and shops would no longer be rewarded for blowing through repairs at the expense of repair integrity. Lousy shops would be able to see what the more proficient competition (without knowing who they are) is doing and be able to identify their own shortcomings. It would level the playing field so that there would be a more equitable expectation where repair quality is concerned. Substandard shops would be quickly identified and would either have to clean up their acts or suffer the consequences.
The best part of my idea is that it costs absolutely nothing to incorporate into a DRP program and since only network shops are involved in the process, there is no "airing of dirty laundry". Only the insuance company will know who the worst offenders are and can deal with them privately. Repair costs would go down, repair quality would go up and the divide between DRP and non-DRP shops would be reduced. Any thoughts?