Top Shop Marketing, Inc. has announced members will utilize UpdatePromise.com.
UpdatePromise.com delivers simple, automatic and informative target date status messages to body shop customers throughout the repair process and beyond. UpdatePromise.com requires no annual contract, no software installation, and no hardware.
"Through extensive research, design and testing, we have succeeded in developing a web-based product that keeps repair customers informed of target date status by automatically sending text messages to either a mobile phone, email address or both," explained Curt Nixon, Vice President at UpdatePromise.com. "UpdatePromise.com provides the vital non-traditional updates that customers want and need to see." This unique feature has proven to significantly enhance communication between shop personnel and their customers, resulting in higher CSI scores. Body shops benefit from improved customer satisfaction, reduced administration costs, and increased sales as a result of the system's unrivaled communication and marketing capabilities.
"Customers want attention, without interruption," explains David Caulfield, President of UpdatePromise.com. "Our service communicates with repair customers consistently throughout their repair experience. Many customers prefer to keep the nuts and bolts details of their service to professionals. UpdatePromise.com messages are designed to keep body shop customers informed with positive, uplifting messages. With a simple glance at an email or text message, repair customers know you're thinking about them and keeping them in the loop," Caulfield added.
UpdatePromise.com (www.updatepromise.com) is a leading communication and information technology provider to insurers, collision repair facilities, and auto-service related operations throughout North America. UpdatePromise.com has developed a totally unique approach to product development and deployment strategies in an effort to ensure the greatest possible value for its customers. UpdatePromise.com has created leading-edge products that simply outperform the competition at every level.
About Top Shop Marketing, Inc.
Top Shop Marketing, Inc. (www.topshop-inc.com) represents collision repair shops nationwide. Top Shop Marketing, Inc. has earned a reputation for providing quality shops to insurance companies, fulfilling their Direct Repair Program needs. For over 10 years insurers have contacted Top Shop Marketing, Inc. to request applications from their clients for DRP programs.