I checked around to 3 shops and all agreed that if the setups are done properly the system works well. I think that if you have a good IT person who is not afraid to work with Mitchell you will be happy with the Installation.
Please let me know if you need more help or how it goes if you decide to proceed.
Thanks for the update. What exactly is the hitch between ABS and Business Works? A number of my customers use this combination and perhaps there is a solution for your computer tech to implement.