Weekly analysis of the stories, cases and decisions shaping collision repair and automotive claims.
Coffee Talk
Turn complex collision and claims challenges into practical strategies, stronger performance, and measurable results.
ConsultingExplore books written for professionals navigating collision repair, insurance claims, leadership, and the growing role of AI in decision-making. Kristen Felder combines more than 30 years of industry experience with practical insight to help readers think more clearly, challenge flawed systems, and make better decisions. Browse the collection and find the book that speaks to where you are now.
Shop Collision Hub top products where each product has been carefully selected by an industry expert who understands value at a price point that will fit your budget for shop owners, productivity for managers, and usefulness for techs.
Do you have marketing, sales, or training needs you need help with? Discover all the ways Collision Hub can help solve your specific business challenges.
THE JUDGMENT GAP: EPISODE 2 Training Isn’t the Problem. Confusing It Is. Why more training does not always produce better performance. WATCH EPISODE 2 ABOUT THIS EPISODE More training should lead to better performance, right? But in collision repair and insurance claims, the reality is more complicated. In Episode 2 of The Judgment Gap, Kristen […]
NEWS & ANALYSIS First Brands Goes Chapter 7. Why Collision Should be Paying Attention. Debt, valuation and shrinking claim volume are reshaping the collision economy. By Kristen Felder, Collision Hub Is there a CCC. Group 1. Crash Champions Connection? A few months ago, First Brands was already a warning sign. The company entered bankruptcy carrying […]
