Conversations For Customer Trust – Virtual April 14th 9-12pm cst
There is only one thing that separates your collision repair business from the competition.
In today’s world of digital transactions it feels like the art of conversation is dying along with customer service.
In the collision repair industry, it’s fading fast. From texting service to customer Kiosk, we’ve stopped talking to the one thing we need the most.. customers.
Did you know conversation is the fastest way to build trust with your customer?
Trust you will need from them to help navigate them through this often difficult journey of collision repair.
In this course we’ll explain the three levels of conversation. The research behind the emotional or chemical responses to the body from conversation along with the psychology.
Learn the 10 critical rules of conversation that moves your customer along the levels from initial skeptic to co-creator. Meaning, they’re committed to working with you throughout the entire process of their repair.
If you want customers willing to fight to work with you, then it starts with good conversation.