Customer Conversion and Negotiation

$650.00

This course will teach repairers the proven techniques for attracting the right customers for your business, education techniques for conversion and negotiation techniques for payment. In addition, we’ll cover the forms customers need to sign before the vehicle is touched by the repairer.

In stock

Description

Location: Holiday Inn- 300 Plaza Drive Secaucus, NJ 07094
Please note: Hotel location HAS BEEN confirmed.

Date: March 14th
Time: 9am to 5pm

Course Theme: Winning strategies for collision repairers.

Course Outline:
A well written estimate and fully equipped collision center is worthless without the right customers.

In today’s world of rapidly evolving vehicle technology and increased competition, repairers now more than ever must learn how locate or attract qualified consumers. It simply isn’t a volume game. In fact, choosing the wrong customers for your business could have disastrous effects

Qualifying the customer for your repair center is the most critical step in completing an accurate repair with proper compensation.

Join Kristen and Larry as they teach you the winning strategies that you need to drive more of the right customers into your shop to enjoy a more profitable shop.

This course will teach repairers the proven techniques for attracting the right customers for your business, education techniques for conversion and negotiation techniques for payment. In addition, we’ll cover the forms customers need to sign before the vehicle is touched by the repairer.

It doesn’t matter how much you know about the repair, how well equipped your are or how talented your people if you don’t put the customer in charge of their repair. Join us in New Jersey to fix that situation at your shop!