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FL – Customer Service: Controlling the Narrative

FL – Customer Service: Controlling the Narrative

$350.00

Customer Service: Controlling The Narrative

In an industry that has put so much focus on “Customer Service”, it’s hard to imagine how we can still struggle in this area as collision repairers.

While technology has advanced and created different mediums for communication, the principles and rules of communication have not. It’s important for repairers to understand customer touch points online, on the phone and in person. Recognizing the opportunities to control the narrative are important in attracting, retaining and successfully servicing your customers.

It’s all about capturing the keys and closing the circle of trust with the customer that will remain after the keys are returned.

 

In this class we’ll cover:

Communication Mediums And The Laws

When Digital Is A Deterrent To The Narrative

10 Psychological Principals To Customer Service

SOP’s For Website and Social Media Communication

SOP’s For Phone Service Both Inbound and Outbound

SOP’s For Face-to-Face Customer Interaction

SOP’s For Supplements

SOP’s For Difficult Situations 

60 in stock

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SKU: NegotiationSkills&Techniques-1 Category: Tag:

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June 22nd, Ft. Lauderdale, FL

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